Do I need to register if I want to buy from your e-store?
No. If you are a new user, your account will be automatically created upon your first order. Just browse the Catalogue, add your items into cart, and checkout! The email address you use to check out will be the username, and a temporary password will be sent to your email. Your information will be automatically saved in the ‘Dashboard’, you can amend and reset your password anytime in ‘Account Details’.
I am an existing customer of Chemopharm. Do I need to register to proceed?
If you have bought from us before but do not have an e-store account, you will need to create an e-store account. You can do this 3 ways:
- Making a request via our contact form
- Contacting our customer service team via email at email@example.com
- Calling us at 03-7872 6040 or 03-7872 6050
We will assist you to set-up your e-store account. A verification email will be sent to the email address you provided containing an account login link. Once logged in, please reset your password by clicking on ‘Dashboard’ and ‘Account Details’.
Why do I need to contact you to register an account if I am an existing customer?
What are the benefits of establishing a e-store account?
E-store customers also have instant access to discounts and promotions only available via the e-store and is automatically enrolled into our exclusive rewards program. Collect reward points for purchases and redeem them against your next purchase. Check out My Rewards for more information.
How do I change my account information, password & preferences?
Products & Stocks
How do I search for a specific product?
I can’t find the product I’m looking for, what should I do?
Not all of our products are available on our e-store. If you unable to locate the product that you are looking for, please drop us a message and our customer service team will get in touch with you to follow up on your request.
Do all products listed have available stock?
Can I place orders for Pre-Order/Out-of-Stock items?
The product was listed as in-stock when I browsed the catalogue, but was out-of-stock when I checked out. What happened?
How long will items remain in my shopping cart before it is deleted?
What is the warranty period for equipment?
Please refer to Terms of Sale for more details on Warranty conditions.
Quotations and Ordering
Can I request/create an online quotation in your e-store?
Please note that all quotations have a 30-day validity period for all standard-priced items, except for special-promotional items which will subject to the validity of the published promotion. To enjoy promotion pricings, we recommend you to check out as soon as possible before the offer ends.
Do you have a minimum order?
I’ve placed an order but want to change it, how do I do that?
How can I track my order?
All your orders can be viewed in the “Orders” tab. Just click on the specific Order No you want to track to view the details. Each order will be marked with the status as below:
- Processing – Payment received (paid) and order is awaiting fulfilment.
- Shipped or Ready for Pickup – Order has been shipped out or ready for pickup. For orders shipped by our supported logistic partners (Skynet, Nationwide, DHL & Fedex), an embedded tracking widget will appear on the order details page and you can track the latest shipment status instantly.
- Delivered – Consignment has been received or customer has picked up their order
- Completed – Order fulfilled and complete – no further action required.
You will receive a notification email when you have successfully placed an order and when the order’s status changes.
Shipping and Delivery
Do you charge for shipping and delivery?
Where do you ship to? Do you ship internationally?
Can I add/edit the shipping address preferences / ship to a different address?
If you are a new customer, just enter the billing and shipping information upon checkout, which will be saved as your default preferences. You can make changes to your billing and shipping information anytime by clicking the ‘Addresses’ tab under the “Dashboard.”
Please note that shipping information cannot be changed after check out. Also, customers who have applied for credit terms or have established credit terms will not be able to make changes to their default address in the e-store. Please contact customer service if you have trouble managing your shipping preferences.
Can I self-collect my order?
Yes, you may choose to self-collect your order at our warehouse. Please select the Shipping Option ‘Self Pickup’ when checking out.
After placing your order, customer service will contact you to arrange a pick-up time when your order is ready. Order collection must be arranged within two (2) weeks from the time you receive notification. Failure of goods collection within the timeframe could leads to void of an order and 30% restocking fees will be charged upon order cancellation.
Restocking fees will be charged upon order cancellation.
When collecting goods, please be sure to bring a printout of your order confirmation. Goods can be collected at the address below:
No.11 Jalan TPP 5/1, Taman Perindustrian Puchong, 47100 Puchong, Selangor
What if I do not receive my ordered goods after the estimated shipping time?
Can I request for shipping in batches from your company?
What payment methods do you accept?
You can make online payment via the following methods:
- Credit or Debit Card (Visa, Mastercard)
- FPX (such as Maybank2U, CIMBClicks, HongLeong Connect, etc)
- eWallet (KiplePay, Boost, TNG eWallet, Wechat Pay, Alipay)
Upon payment confirmation, you will receive the order confirmation email with summary of products ordered.
I already have established credit term with Chemopharm. Can I use my credit term to proceed payment in e-store?
If I do not have a credit term with Chemopharm, can I apply for credit terms?
Yes, you can make a request via our contact form or drop us an email us at firstname.lastname@example.org
What is the Rewards Program?
How do I collect points?
How do I redeem points?
Note: Each order is allowed a maximum offset of 10%. For example, if your cart value is RM 200 (excluding shipping and tax), you can offset a maximum of RM 20, or 20 points. Any unused points will remain in your points balance.
Points redeemed are strictly not refundable.
Is there a minimum points required for redemption?
How do I use my points when checking out?
Do the points expire?
Can I exchange, transfer or combine points?
How do I check my points and when they expire?